Frequently Asked Questions
Everything you need to know about shopping with Houseofceylan
What is your shipping policy?
We offer standard and express shipping worldwide. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
How do I process a return or exchange?
If you are not satisfied with your purchase, you can return or exchange items within 30 days of delivery. Products must be unworn, unwashed, and in their original packaging with tags attached.
How can I track my order?
Once your order has been dispatched, you will receive an email with a unique tracking number and a link to monitor your shipment's progress in real-time.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How do I find my correct size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against your own to ensure the perfect fit.
Are your materials sustainably sourced?
Houseofceylan is committed to ethical fashion. We work closely with our suppliers to source high-quality, sustainable fabrics that are both durable and environmentally conscious.